Dealing with Angry People
- 1Introduction: What Is Anger?
- 2Your Personal Space and How to Protect It
- 3Invite, Accept, or Prevent
- 4Who Would Want to Harm Me? Warning Signs
- 5So What Can You Do?
- 6The Signals You Send to the Angry Person
- 7H.E.A.R.T Communicating with the Angry Person
- 8Summary and Conclusion
2017 Mindcool