Dealing with Angry People



  • 1Introduction: What Is Anger?
  • 2Your Personal Space and How to Protect It
  • 3Invite, Accept, or Prevent
  • 4Who Would Want to Harm Me? Warning Signs
  • 5So What Can You Do?
  • 6The Signals You Send to the Angry Person
  • 7H.E.A.R.T Communicating with the Angry Person
  • 8Summary and Conclusion